The COVID-19 pandemic has not only changed our daily habits, but also our personal preferences regarding consumption. How does this new reality affect tourist accommodation? In this post, we analyse the hotel room facilities currently valued most by guests.
What facilities should a hotel room have?
Nowadays, technological innovation is a fundamental factor in achieving customer satisfaction. Therefore, apart from having fast and efficient room service, establishment owners must take special care of the following features, related to hotel rooms and the equipment they have:
The arrival of the coronavirus has further increased the need to maintain scrupulous hygiene at all times in hotel premises, both to prevent infections and comply with legal health measures. For example, daily cleaning of rooms and having a private bathroom in each room is essential.
Also, useful technological innovations can be implemented to reduce crowding at Reception and social interaction between workers and employees. One example is electronic locks, which allow entry into rooms by bluetooth opening, numeric code or MiFare proximity cards, thus reducing the physical contact between people and surfaces.
Access control systems work in a similar way for common areas in hotels, such as lifts, gyms, parking areas, swimming pools and restaurants.
The security of personal belongings from possible theft is another of the aspects most valued by guests. For example, replacing physical keys with electronic locks for more reliable access and identification devices constitutes a guarantee of confidence.
At the same time, in addition to video surveillance systems in common areas, the installation of hotel safes to store laptops, jewellery and other valuables adds a security bonus for hotel rooms.
One of the features most demanded by users in hotel rooms is free Wi-Fi. In fact, it is one of the most common reasons for opting for a certain establishment and ruling out others, especially for online reservations. It is definitely worth including internet use as part of the basic room features, rather than charging extra for this service.
Food and drink
On the one hand, the quality of hotel restaurant menus and the inclusion of breakfast in the room price are benefits that every guest appreciates. However, adding a minibar in the room with small samples of food and drink is the definitive step to achieving the unbending loyalty of our guests.
Nobody wants to spend money on a hotel room if they cannot rest in it. And noise at night is one of the weak points for many in the accommodation sector. It is not much use having accommodation well connected to the centre of a big city if guests cannot sleep. Thus, soundproofing rooms is essential to guarantee that guests can rest well.
Finally, any quality establishment must guarantee optimal temperature conditions for guests, with advanced air conditioning systems in summer and heating in winter. Ideally, the guests themselves can control the temperature in their room. This way, they can adapt the environment to their own heating tastes and be as comfortable as they would be in their own home.
If you are interested in installing devices such as electronic locks, access controls, safes or minibars, contact us and we will advise you on everything you need.